At DUPE, we want you to be happy with your purchase. If you need to return an item or request a refund, please review the policy below.
1. Your Cancellation Rights
If you are a consumer purchasing online in the UK, you may generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
If you wish to cancel, please contact us at:
Please include your order number and the products you wish to return.
2. Returning Products
Returned products should be sent back within the applicable return period and should be securely packaged.
Where legally required, products should be returned in an appropriate condition.
For hygiene and safety reasons, opened or used fragrance products may be excluded from cancellation rights where the applicable legal exception applies, particularly where the product has been unsealed after delivery.
3. Refunds
Once we receive and inspect an eligible return, we will process the applicable refund.
Refunds will normally be made using the original payment method.
Where applicable, the refund may include the original standard delivery charge, but additional delivery costs resulting from choosing an upgraded delivery option may not be refundable.
4. Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photographs of the product and packaging where relevant
We will review the issue and provide an appropriate resolution in accordance with your legal rights.
5. Non-Returnable Items
Certain products may not be eligible for return where an applicable legal exception applies.
This may include products that have been unsealed after delivery for hygiene reasons.
6. Exchanges
Where available, we may offer an exchange for an eligible product. Please contact our customer service team before returning an item.
7. Late or Missing Refunds
If you have been notified that a refund has been processed but have not received it within the expected timeframe, please first check with your payment provider or bank.
If you still need assistance, contact us at [Email Address].
8. Contact Us
For returns, refunds or exchanges:
DUPE